In the event that the purchased milk tea supplies are found to be expired or defective, or the buyer has any reasonable ground/s not to accept the product, we offer a hassle-free return or exchange provided that we are notified and the product sent back to us within seven (7) days from receipt. Please note that there must be a proof of receipt so we could verify if the request is within the given period. After we received the needed requirements, we will process the same request within three (3) business days.
Return / Exchange Policy
- Always check that all packs have no damage(s) prior to purchase and payment. This will prevent unwanted, troublesome future issues and hassle for both you and us.
- Always check the item/s you are buying. The company cannot honor any cases of return/exchange if the customer took the wrong item but there is no defect on the said item.
For Non-Defective Returns
Under IRR of R.A 7394 the Consumer Act of the Philippines the following does not entitle the customer to a refund or exchange:
- A change of mind of the customer
- The product/ unit purchase is in good condition and has no defect upon purchase
Application of the Return Policy
The following are exceptions to our Return Policy: (1) discounted product cannot be returned or exchanged; (2) product for return or exchange do not have the original packaging anymore; and (3) returned product must have been partly consumed.
Please be informed that the preceding are standard requirements and are applied by all online stores. In order for us to accommodate your request for return, you may contact us through [email protected]. We will send you a feedback regarding your request within 24 hours upon notice.